The Skilled Labor Shortage #2
What ‘White-Glove Service’ in Home Improvement Really Means
Whether it is a small bathroom remodel or a few exterior touch-ups, home improvement projects can be a major headache for agents and their selling clients. The traditional home improvement process can quickly become a nightmare, especially when the timeline for selling a home and the agent’s reputation are at stake.
While contractors are supposed to make your life easier, all too often they can cause a lot of stress and frustration during the home improvement process due to lengthy timelines, communication delays, or unexpected mishaps. Between building relationships and servicing your clients, you already have tons on your plate.
Adding on home improvement projects and taking on the role of de facto project manager can add a lot of stress and take away time from your business. Instead of juggling all the moving pieces yourself, you need a partner who understands what it takes to sell a home and gets your listings market-ready as seamlessly as possible. When you turn to Curbio, you and your sellers can experience our white-glove home improvement services to get every listing market-ready quickly and reliably.
What Does White-Glove Service Mean?
White-glove services refer to services that meet a higher standard of care. They typically include special attention to detail and outstanding customer service. In short, white-glove services go above and beyond the standard requirements of other service providers. According to one account, the term dates back to films in the 20th century when a house manager would use white gloves to check for dust. This was done to ensure that housekeeping was meeting the expected high standards of cleaning.2 Now used colloquially, it describes excellent service in various businesses and industries including those in the real estate space.
Curbio’s White-Glove Services in Home Improvement
While we don’t actually wear white gloves while working (dust is part of the job in pre-listing home updates!), we do offer a solution that goes above and beyond the traditional home improvement process. Here are a few of the ways Curbio offers white-glove home improvement services.
The Only Turnkey Solution In The Market
Selling a home is time-consuming and comes with a lengthy list of action items: listing appointments, open houses, marketing, and helping your clients navigate the selling process. You shouldn’t have to worry about coordinating numerous trades and managing your client’s pre-sale projects on top of all that. At Curbio, we handle all tasks, big and small, so you can focus on what you do best – selling real estate. Our dedicated home improvement and real estate professionals are your partners, taking care of everything from the initial estimate to the final walkthrough, and everything in between.
Curbio provides you and your selling clients with a completely turnkey solution, including:
- Accurate estimates within 24 hours for pre-listing home updates of any size
- Material sourcing and deliveries utilizing our pre-selected catalog of quality materials
- Permit coordination and management
- In-house design support and resources
- An exclusive trade network consisting of licensed, insured, and experienced trade professionals
Plus, you’ll have a dedicated Curbio Project Manager as your only point of contact, overseeing all aspects of the project to ensure the work is completed on time and to the highest quality standards. Our experienced project managers will handle the heavy lifting while keeping you informed at every step of the way, allowing you to focus on your real estate business without being overwhelmed by home improvement projects.
Whatever work your listings need, Curbio is the one call that you need to make to get every home market-ready.
Complete Project Visilibility
One major frustration when working with a traditional contractor is the constant worry if the work is getting done. This causes the real estate agent to take on the role of project manager and do constant site visits to check in on the progress. Curbio provides a Virtual Project Dashboard that allows you and your clients to track project progress 24/7 from any phone or computer. You will receive updates at every step of the project from your Project Manager, and you can easily monitor progress without making constant visits to the project site. The Project Dashboard serves as a central hub for tracking all your projects and facilitates real-time communication with your Project Manager. Our dedicated team is committed to providing refreshing transparency and giving you peace of mind that the work is being completed on time and to the highest standards.
Transparent, All-Inclusive Pricing
General home contractors are notorious for quoting one price and ending at a completely different price by the end of the project. With our fixed-price model, both you and your clients will know the final cost of the project upfront. The price will remain the same even if Curbio incurs additional costs due to increases in the cost of materials or labor. Additionally, our pricing includes all materials, services, and project management.
Responsive Team
A common concern for many real estate agents and home sellers is the long project timelines that can impact the sale. Our white-glove home services start with the initial estimate request. Our team is prepared and available to assist you with every listing! Curbio offers home improvement estimates within one business day and uses a 3D scan to capture measurements, all completely free of charge. Our Home Improvement Consultants then work quickly to help you and your clients finalize the scope of work within a few days. No more drawn-out process with traditional contractors making multiple site visits just to get an initial quote: Curbio can begin a project before a traditional general contractor has even sent an email to your seller.
When your clients choose Curbio, we get started immediately and have the team and materials ready to go. Our team offers suggestions for materials from our in-house catalog of materials, which includes hundreds of high-quality options suitable for every listing and appealing to today’s buyers. Our materials catalog helps speed up the timeline, saving you and your clients countless hours on material selection and sourcing.
Finally, your Curbio Project Manager works quickly to establish the project schedule and coordinate the trades from our network of experienced trade professionals. If any concerns arise, our team takes a proactive approach to find a satisfactory solution for everyone involved.
You shouldn’t have to settle for home improvement companies that are subpar or barely meeting normal standards in the industry. You deserve white-glove home improvement services that will get your home market ready without the headache.
At Curbio, we are a pre-listing home improvement company that is focused on getting your listings ready for sale, while safeguarding your reputation and making you look good to your clients. With our expertise in the pre-sale home improvement industry, we will do the work, so you can get back to focusing on delivering the best experience to your clients.
Every listing needs something. What can Curbio do for you?
Sources:
- Forbes (2021). What Makes A White-Glove Call Center Service Provider